1) Processing Time
Orders for VIGORUS are typically processed on business days. Processing time can vary based on order volume, inventory checks, and verification needs. You’ll see the most accurate order status in your confirmation and shipping emails.
2) Delivery Estimates
Delivery times vary depending on your location, carrier networks, and local conditions. Any delivery estimate shown at checkout is an estimate, not a guarantee. Carrier delays can occasionally occur during high-demand periods.
3) Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email that includes tracking information. Tracking updates may take up to 24–48 hours to appear after the first scan by the carrier.
4) Address Accuracy
Please double-check your shipping address before placing your order. If a package is returned due to an incorrect or incomplete address, reshipment may require additional time and may involve extra fees.
5) Shipping Costs
Shipping charges (if any) are shown at checkout before payment is completed. Free shipping promotions for VIGORUS are applied automatically according to the conditions displayed during checkout.
6) International Shipping, Duties & Taxes
For international orders, carriers and customs authorities may require additional time for clearance. Duties, VAT, or import taxes are typically determined by the destination country and are the customer’s responsibility.
7) Lost, Delayed, or Damaged Packages
If your package appears delayed, please check tracking first. If it shows delivered but you cannot locate it, contact the carrier directly. If your order arrives damaged, keep the packaging and reach out to our support team with photos immediately.
- Delayed: Carrier delays can happen due to weather or high seasonal volume.
- Missing: Verify the delivery location and contact the carrier if it cannot be found.
- Damaged: Document with photos and request assistance within 48 hours of receipt.
8) Changes to This Policy
We may update this Shipping Policy at any time. Updates will be posted on this page. Continued use of getvigorus.com after changes means you accept the updated Policy.
9) Contact
If you have shipping questions, contact the support team using the email provided on your order confirmation. Please include your Order ID for faster service.